Aspect adopts Workbooks CRM

Aspect has adopted a fully intergrated Workbooks CRM solution to streamline the whole sales process and ongoing customer relationship from cold call to appointment booking and from point of sale, through account management to contract resign. 

"One thing the telecommunications sector has been slow to adopt is high quality, proactive customer account managment. This product coupled with our experience allows us to deliver our promises." Nathan Farrant, Operations Director.

With visability of our customers accounts and accurate records of activity linked to that account we can track how we are perfoming with each client. We have account reviews at months 1,2 & 3 with the opportunity to see trends appearing and make ammendments as necessary on our customers bills. This prevents your billing spiralling out of control. Ongoing meetings then at quarterly intervals upto mid term review and on to contract resign ensures that our customers are on the ideal plan at all times.

"This kind of investment allows us to stand apart from our competitors and be in control of our customers experience from day one and we will continue to invest in future technology if we believe we can enhance our portfolio and the service we offer to our customers." Mandip Singarda. Sales Director.

Workbooks is a UK based company and can be found on www.workbooks.com